Once you have finalised a new invoice, it cannot be entirely deleted but it can be cancelled, and a credit memo for the same amount will be automatically created. To cancel an invoice, follow these steps:
- Go to 'Invoices' in the left-hand menu
- Select the 'Cancel' button in the relevant invoice line, which creates a credit memo automatically
- Populate details for the credit memo
- Select 'Done'
Please note that the status of the invoice will be marked as 'cancelled' in Business Finance Assistant and will appear on your 'cancelled' invoices page. You can send your customer a copy of the credit memo if you wish by pressing the envelope icon.
If the invoice has already been linked or 'matched' to a bank deposit in your account, then the status of the invoice will be automatically marked as 'Paid'. If you wish to 'undo' an incorrectly matched invoice, kindly follow these steps:
- Go to 'Bank Transactions'
- Select the relevant bank account
- Find the transaction that has been incorrectly matched
- Remove any attached document so the invoice will no longer be linked to the transaction.