If a customer has underpaid the invoice, or if there have been fees or commissions deducted at the source of the incoming payment, you should create a credit memo to record the amount outstanding
Example:
- Invoiced amount: ÂŁ920
- Payment received in the bank: ÂŁ880
- Commission/fee deducted at the source/underpayment: ÂŁ40
Please follow these steps to reconcile the invoice so the status changes to 'paid':
- Go to Bank Transactions
- Select 'Split/Attach' to open the expanded view
- Press 'Attach/Match Document'
- Select the relevant invoice from the list
- Manually adjust the 'paid' amount to include the commission or fees deducted at the source of the payment
- Press 'Confirm selection'
Please note that once you have adjusted the 'Paid' amount, there will be an amount 'still to review':
- Press the' Split Supplier' button to add 'Stripe' as a 'supplier' and to record the commission and fees deducted at the source of the payment:
Your invoice will be marked as 'paid' on your invoices page and your VAT return will generate the expected figures.
Please note that it is the user's responsibility to ensure that all invoices and credit notes issued to customers are compliant with HMRC’s rules on the issuance of invoices and credit notes. For more information, and to familiarise yourself with the latest advice, please refer to the government’s website.