If you have 'draft mode for sales and purchase documents' enabled in Company Settings, you may need to finalise the credit memo created when you cancel a customer invoice. You can finalise a 'draft' Supplier memo similarly:
To change a Draft Customer or Supplier Credit Memo into a finalised one:
- Open the 'Customers' or 'Suppliers' page
- Open the customer or supplier
- Press the three vertical dots alongside the draft document
- Select 'Print'
- From the preview screen, finalise the credit memo:
- Press 'Email', 'Print' or 'Download' to switch the draft (DCCN-, or DSCN-) credit memo to a finalised (CCN-, or SCN-) credit memo.